GDPR: DATA PRIVACY NOTICE FOR CLIENTS AND SUPPLIERS

Click here to download our Privacy policy as a PDF

WESTCOUNTRY HEALTH CARE LTD

(“We”) are committed to protecting and respecting your privacy.

This policy together with our Terms of Business (please click here) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

1. Definitions

Data controller – A controller determines the purposes and means of processing personal data.
Data processor – A processor is responsible for processing personal data on behalf of a controller.
Data subject – Natural person
Categories of data: Personal data and special categories of personal data

Personal data
The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data
The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing
Means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party
Means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2. Who are we?

Mrs Susan Colley is the data controller for Westcountry Health Care. This means she decides how your personal data is processed and for what purposes. For all data matters contact [email protected], 01803 314600.

3. The purpose(s) of processing your personal data

We use your personal data for the following purposes:
To obtain quotes for insurance purposes, to inform insurance providers in order to maintain and process your insurance policy together with any claims made.

4. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

• Personal data – name, address, date of birth, telephone number and email address.
• Special categories of data – we record relevant health information in order to accurately obtain quotes for insurance and to assist in processing claims where necessary.

5. What is our legal basis for processing your personal data?

a) Personal data (article 6 of GDPR)

Consent of the data subject
Click here for consent form. If you require a paper copy please contact us.

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract
OBTAINING AND PROVIDING QUOTES. APPLYING FOR INSURANCE.

b) Special categories of personal data (article 9 of GDPR)

Our lawful basis for processing your special categories of data:

Explicit consent of the data subject
Click here for consent form. If you require a paper copy please contact us.
More information on lawful processing can be found on the ICO website.

6. Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only with insurance providers at your request.

7. How long do we keep your personal data?

We keep personal data for no longer than reasonably necessary for a period of five years after the last contact with a client, in order to respond to queries that may arise at a later date. Examples include: subsequent claims or new policies that require access to historic data.

8. Providing us with your personal data

We require your personal data as it is a requirement necessary to enter into a contract, in order to accurately assist in arranging insurance cover or process claims.

9. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

10. Transfer of Data Abroad

We do not transfer personal data outside the EEA

11. Automated Decision Making

We do not use any form of automated decision making.

12. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

13. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

14. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer at [email protected] or 01803 314600
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.